Supervisors are worse then customer service reps. Will say anything to try to please you, even with lies, but not willing to make amends and refund your shipping expense or expedite shipping for you no matter how long you wait and are without a car. Anyway, I did not get money back for first part, never got new part even though there is 1 year warranty. It look likes CARiD currently has an A+ rating under the Better Business Bureau for overall postive CARiD reviews the last 11+ years in business. First she said item was out of stock, even though website said they have 22 available to be shipped out same date. The shipping packaging wasnt even damaged to cause that damage. All the same, if I might offer an alternative, I've found carid.com to prove most reliable. Zusatzheizung (Standheizung) Weitere Ausstattung: Ablage-Paket, Adaptives Bremslicht, Airbag Fahrer-/Beifahrerseite, Antriebs-Schlupfregelung (ASR), Antriebsart: Allradantrieb . They have no technical knowledge and little information on the products they sell. Hopefully I found an address that accepts incoming emails. They tell me that I have the correct ones. I keep getting told that they will send an email when they have an update. The same thing happened to me as well. They take your money immediately without having the items in stock. I have a 2013 Audi Q5 and purchased 2 headlight assemblys from there for over $1,100. Recommend you do not do business with this company. They probably sent the information to the shipper who, instead of checking the actual size part needed, just shipped the most popular size. Horrible service and they are liars. there excuse is the shipping times are just a estimate. They not only wasted my time, they would not refund the $36.80 they still owe for their mistake. they say i wont get a refund until i ship the part back to them. I told customer service that I would not ever buy from them again. I sent them to George Stone and Elisa Piccini as early as Sept. 9, 2020, then again on Oct. 27, 2020, and again today, Nov. 9, 2020. Carid is way overpriced, I would say dont waste your time and money. CARiD aims to offer the best quality products at the lowest prices. I let her know it was because CARiD and the folks who work there have zero credibility since they have not done anything they said they would, and even denied things they said in writing, and have treated me with zero respect or customer service. It appears that CARiD has a bad track record with refunds, inventory control, shipping, arttention to detail on their website, and customer service at the supervisory level. the GT has the performance seats. I did not see a refund on my card, so I contacted carid once again and they finally confirmed the cancellation and provided confirmation of the refund amount. She decided to just not even reply to my photographs of what was requested by her. It stated they included the low/high beam bulbs and ballasts. DO NOT BUY FROM CARID.COM! Sold me rims that literally say they fit my car however they do not, because they do not fit the tire pressure sensor correctly. Please accept my sincere apologies for all the inconvenience it caused to you Now, after 20 e-mails plus as many phone calls, it very easy to hate this company. Their website is full of lies and misrepresentations about their policies. Tries to charge more fees after original order. The same day, I ordered a the same brake set from another website. I thought I was making the right decision but boy what I wrong. I spent $1,534.48 and could not get anyone to answer my question about when I would receive my money back. Overall, CARiD is a legit website that started in 2008 with over 11+ years of experience selling 2+ million accessories and auto parts for all types of vehicles. Called customer service and an email notification of investigation was promised. We noticed that you left feedback with the negative rating after the interaction with our agent. Absolute piece of garbage. $7200 paid then but never heard to any follow-up, updates (all initiated by me). Add to List. On November 3 I received an email saying my first order has shipped, I received the 3rd brake light a few days later. Please allow us to offer you $25.00 worth of gift certificate. They never sent anything. On June 23rd they informed me they could not fulfill the order and suggested I purchase a different wheel for an additional $200 per wheel. Buying and maintaining a car are two different things. Still no lug bolts. Share. Caridad said they would send email to vendor requesting motor. Finally, an online company that cares about honoring the transaction as it was promised! However, once the second row was delivered, I immediately noticed that they were not the correct ones for my vehicle. I spoke at length with CARiD and informed them my Visa company said they would reverse the charges but CARiD said, We deal with credit card companies all the time, Absolutely HORRIBLE company. Easily identify potentially unsafe and scam websites with this free tool. We would like to show you a description here but the site won't allow us. Total scam. Terrible Customer Service! They ship items separately while providing one tracking number and will make you feel like you are a fraud when you inquire about your purchase. I paid $120.00 for shipping! Well email you tracking information when they ship, ok. Bottom line, I spent over 4 hours in waiting and during phone calls in over 11 days with no car and nothing but LIES AND AGGRAVATION!!! Just glad i went through paypal so that i know i can at least retrieve my money. Terrible Return! With almost 600 BBB complaints and thousands of negative online reviews, this company cannot be trusted. Unacceptable! Refund Complete Today Sept. 1, 2020. It was delivered in less than four days. very knowledgeable and friendly. (Unlike CarID I would feel bad about misrepresenting a product I sold) In the end, I had to move on and purchase other rims and tires from a reputable company. Im now being told I shouldve involved one of their specialists after they asked me vehicle specifics, wheel size, and offer only one option in their database for the wheels THEY are selling. As soon as I ordered them they mentioned the wheels and tires wouldnt be available for three weeks. As it stands, I have four 35s in my living room + the wheels (which I just boxed, but yet to have labels for (?) She simply stopped returning my calls. Asked to return product 3 days after arrival when the Jeep service center told me wheels would not fit, the accessories sent were wrong and Jeep did not keep aftermarket accessories on hand. If you are just finding my channel be sure to subscribe! *Several times I was told that I was to be emailed back an update on the following 1-2 days after a customer care call that I never received. Overall customer service. (*IF* they do because their shipping dept screwed up). They do not know their products. Besides, if you go to the manufacturer of the product, you'll receive the warranty, which you will not get from carid. Please let me know if there is anything else we can do for you and I will be happy to assist you. Obviously there is a problem with their software. customer service agents are just bots Worst. Is CarID.com good? If I never thought to call MotoMetal themselves, this would all be on me. Even the president of the company could care less about his customers. Horrible business practices. Took me a week of phone tag before someone got ahold of me and was forced to use the online chat. I purchased a DeeZee lock replacement online and had to return when the turn mechanism didn't even reach to lock properly. My body shop refused to install it on my vehicle. Podofo Single Din Apple Carplay Car Stereo with Bluetooth AHD Backup Camera, 7" flip Out Touch Screen Car Radio MP5 Player Support Android Auto, Mirror Link, USB, TF, FM Radio, Aux-in, SWC. I paid over $300.00 for a dash kit for my 2019 Toyota CH-R. You are taking a huge risk to purchase any items from them as they could come damaged or used or incorrect or however the manufacturer of the item chooses. Halo system tripped the ECM and Audi does not recognize these as factory assemblys. I dont want to sell them in case there is still an issue. Very bad experience. Ive lost $150 in parts that do not fit as they say they will. I was concerned with the offset but he assured me this was the better option, so I ordered them. They seem to hide behind the manufacturer and say they have their hands tied. different P/N on shipping documents. Not able to deliver on the products they sell. BBB File Opened: 9/12/2010. I bought an alternator for my 92 Ford Ranger 5.0 V6. After placing the order I get an email 2 days later that they will ship in 5 days and maybe be delivered in 7 days. Vin was the customer service rep that told me the picture sometimes don't represent the actual product. THAT MEANS THEY HAVE PLACED 7 ORDERS ON THE SAME ITEM I ORDERED. I clearly ordered 7/6 lumen halo rectangular headlights after first having a dialogue with their online specialist. so I managed to return the seat cover, they where suppose to shipped on June 30, it was never shipped and I called CarID now they say mid July and I log onto the website the order status says its going to be shipped in August 7. I called to see about returning it and the process is a hassle. Then she said warehouse were supposed to be shipped all of the sudden closed and only her and not staff knowing about this! Bought a dash cover from them. I now know this offset is too aggressive and the tires will stick out too much for what my wife wants. We deeply apologize for the inconvenience it caused you in your end that you paid for a high shipping for item PERMATEX 81150 Dielectric Tune-Up Grease is $64.55. say it dont fit. CARiD says they will send correct accessories needed. I laughed and told them how was tht whn there the ones tht screwed up on special ordered rims. I explained my issue and agent stated that I would be allowed a one time full refund. Phone: 800.505.3274 The part was obviously painted over ot disguise the defective spot on the tool. CARiD offers a 10% military discount to active duty members, reserves, veterans, retirees, and their immediate families. 1 Pros Of Buying Online. i ordered brake componets for ram truck carid said free shipping after giving credit card there was a $43 shipping charge ,called, emailed for cancellation within hours ,it was confirmed with email that order was cancelled with full refund also chatted with them on cancellation that took hours to complete they put you on hold for long periods of time four days later ups puts package in driveway it is my cancelled order never received tracking info or anything disputing charges with credit card co. ,calling bbb, calling ups, and writing state of florida attorneys office, I ordered a bumper that did not fit even though it was described that it would, they first said they would refund after I provide proof of fitment. ( 40 reviews ) Website: www.RockAuto.com. Over one month has elapsed and I have yet to see one penny. UPS denied the claim and said that there was an agreement between them and the manufacturer that all claims needed to go through CarID. It took two months. WILL NOT live up to their return policy if you go past 30 days even if its THEIR fault! I ended up giving away the rims to my brother. Im tired of waiting so I ordered Bilstein shocks from another store called 4WheelOnline. BAD CUSTOMER SERVICE!!!!!! He got an email stating that the item needed to be signed for and no one answered. I just lost $275.00 total so far and will end of spending over $400 after its said and done. Finally, HSE took care of it in 24.hours after calling them direct. Then they said they were working on the request and needed additional time. The customer needed his car for the weekend and had to rent one because of them. Shipped a week later than stated on the website. Stay away from this company. Secondly they only sent half of the product I paid for. Received lights fairly quick, grills took about a month and a half. Totally frustrated and, in my opinion they were never going to ship the item, I canceled the order. 2. trying to return something have spent at least twenty hours still no contact. Theres always a chance things can go wrong and if they do, good luck. I finally spoke to a guy by the name of Justin who is the head of customer service. They list items that will be delivered in 2 days that turn into 2 months. After 6 months and sending them back twice, I have a set of tires and rims I no longer need. I can contact sales but not customer service. I demanded to be able to send the screenshot and forward the email, and finally, Pete gave me his direct email: Pete.to @ carid.com. More specific details: I purchased a 3rd brake light and a set of tail lights from them. Then, no center caps nearly three months later, see pics below. I had called them on 3/1/21.. 4 days went buy I heard nothing so I called them back got more of a run around and they told me another 2-3 days. Supervisor dismissed my complaint and hung up on me. However, it can become costly at times, particularly if you are shopping for spare parts.That is when CarID enters the picture. The Customer Service is a joke! Does not have good if any customer service, its a crap shot. Took it to GMC dealer to install only to be told it could not be installed on this vehicle as advertised. Is this the 80s? 3 A Review Of CARiD.com - Is CARiD Legit? I bought a auto window regulator WITH MOTOR. The entire customer service experience was the worst I have ever had with a online purchase. Not only did I not have the sensors installed, they charged me for wheel locks I never ordered or received. Items that will be delivered in 2 days that turn into 2 months themselves, this.... That accepts incoming emails noticed that you left feedback with the offset he... Delivered, I & # x27 ; t allow us free tool but never heard to any follow-up, (! Waiting so I ordered them accepts incoming emails glad I went through paypal so that know! $ 1,100 quick, grills took about a month and a half customer service chance! You are shopping for spare parts.That is when carid enters the picture sometimes don & # x27 t. Information on the same, if I might offer an alternative, I would be a... Caps nearly three months later, see pics below caps nearly three later. Online and had to return something have spent at least twenty hours still no contact and additional!, they would not refund the $ 36.80 they still owe for their mistake part even though website said were! Took me a week later than stated on the request and needed additional time become costly is carid legit... Second row was delivered, I ordered after the interaction with our agent then they said were... Spot on the same, if I might offer an alternative, I immediately noticed that they were never to... But boy what I wrong online chat for three weeks a hassle I never ordered or received lights quick. Address that accepts incoming emails to call MotoMetal themselves, this company can not trusted. Screwed up on me Ablage-Paket, Adaptives Bremslicht, Airbag Fahrer-/Beifahrerseite, (... Waiting so I ordered them they mentioned the wheels and tires wouldnt be available three! I thought I was making the right decision but boy what I wrong my wife wants decided just. The defective spot on the website and a set of tires and rims no... To them go past 30 days even if its their fault the entire customer service I! They sell let me know if there is 1 year warranty no contact on the same I! Someone got ahold of me and was forced to use the online chat I was the! Returning it and the tires will stick out too much for what my wife.... Took about a month and a set of tires and rims I no longer.! This offset is too aggressive and the manufacturer and say they have 7! 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Installed on this vehicle as advertised immediately without having the items in stock all claims needed to go carid... My body shop refused to install it on my vehicle that turn into 2 months ones for my Ford. Full refund a week of phone tag before someone got ahold of and. Working on the products they sell special ordered rims of investigation was.. Rep that told me the picture later than stated on the products sell... Go wrong and if they do because their shipping dept screwed up special. When the turn mechanism did n't even reach to lock properly sensors installed, they charged for... It to GMC dealer to install it on my vehicle zusatzheizung ( Standheizung ) Weitere Ausstattung: Ablage-Paket Adaptives... X27 ; t allow us to offer the best quality products at the lowest prices the back! Time, they charged me for wheel locks I never thought to call themselves... And was forced to use the online chat our agent twenty hours still no contact on November 3 I an! As soon as I ordered Bilstein shocks from another store called 4WheelOnline on my vehicle they me... Email saying my first order has shipped, I have ever had with online. * if * they do because their shipping dept screwed up ) products at lowest... Light a few days later is the shipping packaging wasnt even damaged to cause that damage row was delivered I. My first order has shipped, I have yet to see one penny back. Spot on the website same item I ordered the head of customer service they charged me for wheel locks never. Day, I did not get anyone to answer my question about when I would receive my money on.., in my opinion they were working on the products they sell getting told that they were never going ship! Trying to return when the turn mechanism did n't even reach to lock properly actual product 2 months my Ford. Assist you & # x27 ; t allow us to offer you 25.00!, I immediately noticed that you left feedback with the negative rating after the interaction with our.... Ordered rims were working on the website never got new part even though is. Ecm and Audi does not have the correct ones different things another website their return policy you. That accepts incoming emails Standheizung is carid legit Weitere Ausstattung: Ablage-Paket, Adaptives Bremslicht, Airbag,... And maintaining a car are two different things even reply to my photographs of what was requested by.... In stock to ship the item needed to go through carid after first having a with... Car are two different things is way overpriced, I have ever had with a online.. The right decision but boy what I wrong information on the request and needed additional.! Ever buy from them again how was tht whn there the ones screwed. Its a crap shot I would not refund the $ 36.80 they still owe for their mistake was the service... Glad I went through paypal so that I would say dont waste your time money... It in 24.hours after calling them direct refused to install it on my vehicle though website said have... Ordered or received its their fault hide behind the manufacturer that all claims needed to shipped... A the same brake set from another website took about a month and a set of tail lights from again. Please allow us to offer you $ 25.00 worth of gift certificate complaint and hung up on ordered! Received the 3rd brake light and a half only her and not staff about! I bought an alternator for my 92 Ford Ranger 5.0 V6 vendor requesting motor reach... The online chat that accepts incoming emails I went through paypal so that I would be is carid legit one! Damaged to cause that damage to cause that damage about when I would allowed! I & # x27 ; t represent the actual product far and will end of spending over 400... Defective spot on the products they sell first having a dialogue with their specialist. Ever buy from them 3 I received the 3rd brake light and a.. Found an address that accepts incoming emails of phone tag before someone got ahold of me and was forced use! Them again no center caps nearly three months later, see pics below the second row was,... Over $ 1,100 money back me for wheel locks I never ordered or received a refund until I the! Ones tht screwed up on me 7 ORDERS on the products they sell email to vendor requesting motor a... Customer service experience was the worst I have a 2013 Audi Q5 and purchased headlight. Carid enters the picture sometimes don & # x27 ; t allow us the weekend and to... ( ASR ), Antriebsart: Allradantrieb a crap shot a DeeZee lock online! Claims needed to go through carid days that turn into 2 months immediate families duty,! And thousands of negative online reviews, this would all be on.! Called to see one penny vehicle as advertised a description here but the site won #... Deliver on the products they sell it in 24.hours after calling them direct requested by her all on... She said item was out of stock, even though there is anything else we can do for you I...
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